Legal
Terms of sale
Last updated : 12 avril 2026
These general terms of sale (hereinafter, the “Terms of Sale”) govern the contractual relationship between Nuigo SAS (hereinafter “Nuigo”) and any professional legal entity or sole trader subscribing to paid services on the platform accessible at https://www.nuigo.net/uk (hereinafter the “Client”, generally a partner company).
Free use of the Site by individuals or businesses seeking a pest control professional is not covered by these Terms of Sale but by our terms of use.
ArticleI.Purpose
The Terms of Sale define the conditions under which Nuigo provides the Client with professional services, in particular: visibility and listing on the platform, access to dedicated spaces (e.g. company area), connection with prospects (leads), featured or sponsored options, and any paid functionality described at the time of order or in the contractual offer (hereinafter the “Paid Services”).
ArticleII.Contractual documents and hierarchy
The following are contractual, in descending hierarchical order: (i) the order, quote or payment page validated by the Client; (ii) any specific conditions signed between the parties; (iii) these Terms of Sale; (iv) the terms of use for non-contradictory aspects.
Nuigo may refuse a subscription for legitimate reasons (in particular solvency, regulatory compliance, reputation).
ArticleIII.Order and commitment
Every order implies acceptance of the Terms of Sale in force on the order date. The Client guarantees the accuracy of the information provided (identity, company registration or equivalent, billing details, authorised representative). Promotional offers are valid within the limits of stocks or deadlines indicated on the Site.
ArticleIV.Fees, taxes and payment
Prices for Paid Services are indicated on the Site or in a commercial proposal, in pounds sterling (GBP) where applicable, or in the currency shown at payment. Unless otherwise stated, fees are exclusive of applicable taxes; the Client remains solely responsible for VAT, local taxes or withholdings in accordance with their tax situation and applicable laws.
Payment is due according to the methods offered at subscription (in particular direct debit through a third-party payment provider, bank card). The Client authorises Nuigo and/or its provider (e.g. Stripe) to charge amounts due. Non-payment may result in immediate suspension of Paid Services, statutory interest on overdue amounts, and recovery of reasonable costs incurred.
Invoices are sent to the email or postal address provided by the Client; the Client must retain supporting documents in accordance with their accounting obligations.
ArticleV.Subscriptions, renewal and termination
Where Paid Services are provided on a recurring subscription basis, each period is payable in advance unless otherwise provided. The subscription renews tacitly for a period of equal duration unless terminated under the conditions set out in the offer (notice period, management interface, payment provider portal).
Termination takes effect at the end of the current period unless serious breach or non-payment giving rise to immediate termination by Nuigo, after unsuccessful formal notice where the law requires it.
ArticleVI.One-off services (boosts, options)
Fixed-duration options (featured listing, boosts, sponsored visibility) begin on the indicated activation date or upon payment confirmation. They do not give rise to a refund once the campaign is activated, except for failure of performance attributable to Nuigo or contrary stipulation at the time of purchase.
ArticleVII.Client obligations
The Client undertakes to:
- provide accurate, complete and up-to-date information about their activity and services;
- comply with applicable regulations (in particular certifications and professional standards, consumer law);
- treat leads in good faith and within reasonable timeframes;
- not use the platform for unlawful, misleading purposes or in breach of third-party rights;
- maintain the confidentiality of their access credentials (accounts, magic links, passwords).
ArticleVIII.Service level and evolution
Nuigo provides Paid Services on a best endeavours basis. The platform may evolve (features, ergonomics, infrastructure). Nuigo may temporarily interrupt Services for maintenance, seeking to limit impact and, where possible, to inform the Client in advance.
ArticleIX.Liability
Except for mandatory provisions or proven gross negligence, Nuigo's liability is limited to proven direct loss and, all causes combined in one calendar year, to the amount excluding tax paid by the Client for the relevant Paid Services in the twelve (12) months preceding the triggering event.
Nuigo shall not be liable for loss of profit, indirect data loss, commercial or intangible damage, except where exclusion is prohibited by law.
The Client is solely responsible for content they publish and for contractual relationships they establish with end users; Nuigo is not a party to service contracts entered into between the Client and end customers.
ArticleX.Intellectual property
Nuigo grants the Client a non-exclusive, non-transferable right to use the elements provided in connection with Paid Services, for the duration of the subscription. Trade marks, logos and platform elements remain the property of Nuigo or its licensors.
ArticleXI.Personal data
Data processing carried out in this context is described in the privacy policy. The Client may receive data relating to prospects; they undertake to comply with the UK GDPR and applicable laws in their capacity as separate data controller for their own records.
ArticleXII.Force majeure
Neither party shall be liable for failure to perform due to an event of force majeure within the meaning recognised by the courts, including public network failures, major cyber attacks beyond normal diligence, natural disasters, government decisions, general strikes.
ArticleXIII.Applicable law and jurisdiction
These Terms of Sale are governed by the law of the United Arab Emirates, without excluding mandatory rules of consumer law or private international law where the Client is strictly a consumer and such protection is mandatory.
Failing amicable agreement within thirty (30) days of written notification, any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, without prejudice to mandatory jurisdiction of other courts.
ArticleXIV.Language and prevailing version
Where the Terms of Sale are translated into one or more languages, the English version shall prevail for interpretation between the parties, unless mandatory local provision requires otherwise.
ArticleXV.Contact
For any question relating to these Terms of Sale: contact@nuigo.net.