Help centre
Questions about interventions, partnership and how Nuigo works.
Questions fréquentes
Find an expert
Homeowners and professionals
How do I find a professional on Nuigo?
Use « Find an expert » to specify pest, location, urgency and contact details. We route you to relevant companies in ~2 minutes.
Qualified professionals contact you directly, often within 48–72 hours.
Is the service free for requesters?
Yes, matching via Nuigo is free. You only pay the company you choose.
No hidden fees: compare proposals and decide freely.
How will I be contacted after my request?
After submission, suitable companies in your area contact you by email or phone.
If no reply within 72 hours, widen the area or submit a new request.
What information should I prepare?
Pest type, address or town, urgency, time slots and constraints. A photo can help.
The clearer the brief, the faster comparable quotes arrive.
Questions fréquentes
Organisations & multi-site
B2B needs
How do I register a need for my organisation?
Use « Find an expert » and indicate a commercial or multi-site context: pest, location, urgency and contact.
Qualified companies get in touch; first replies usually within 48–72 hours.
Can I submit several requests for different sites?
Yes. One request per site or issue improves targeting. Each is handled independently.
Coverage across several regions?
State if you need a company that can operate across multiple areas or sites.
Useful for harmonised pest control across a portfolio of locations.
Does Nuigo manage quotes and guarantees?
No. Nuigo introduces you; contract and quote are with the company. Compare and ask for a written quote before committing.
Questions fréquentes
Partner company
Join Nuigo and receive leads
How do I join Nuigo as a partner?
Complete « Become a partner » or company onboarding: legal name, company ID, pests covered and service area.
After validation, your partner space is activated (often within 48 business hours). Secure link login.
How are leads assigned?
Matching considers pest type, area, modalities and profile completeness.
An up-to-date profile improves visibility in shortlists.
How do I access my partner space?
Magic link: enter your account email and open the link received. No password to remember.
What is a boost?
Highlights your company on targeted pest/town pages for 7 or 30 days.
Useful when expanding to a new area or specialty.
Questions fréquentes
General
About Nuigo
What is Nuigo?
A platform connecting people or organisations with pest problems to specialist companies.
Submit a request in minutes; we help frame the need for relevant responses.
Does Nuigo guarantee results?
No. Nuigo facilitates introductions; the service is contracted with the company you choose.
How is Nuigo funded?
Through partner subscriptions and options. Submitting a request remains free for requesters.
Where is my data stored?
According to our privacy policy and GDPR, for matching and operating the service.
How does Nuigo work?
Nuigo brings together pest control and disinfection companies. We structure pest, area and urgency for comparable responses quickly.
Describe your situation in minutes; matching companies may contact you. Compare proposals with no obligation to Nuigo.
Quotes, guarantees and liability
Nuigo is not party to the service contract. Ask the chosen company for a detailed quote, guarantees and insurance before booking.